Job Description
Join Prestige Retail Group as a Shift Supervisor and lead a high-performing team in one of Chicago's busiest retail locations. In this role, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving team success during your assigned shift.
We offer competitive compensation, comprehensive benefits, and genuine opportunities for career advancement within our organization. If you're a natural leader who thrives in fast-paced environments, we want to hear from you.
Responsibility
- Supervise and coordinate daily shift activities for a team of 15-20 associates
- Ensure consistent delivery of outstanding customer service experiences
- Monitor inventory levels and coordinate restocking procedures
- Conduct performance reviews and provide coaching to team members
- Address customer escalations and resolve issues promptly
- Maintain compliance with safety regulations and company policies
- Prepare shift reports and communicate with upper management
Qualification
- High school diploma required; college degree preferred
- Minimum 2 years of supervisory experience in retail or customer service
- Demonstrated leadership abilities with strong interpersonal skills
- Proficiency in Microsoft Office and retail management systems
- Availability to work flexible shifts including weekends and holidays
- Excellent problem-solving and conflict resolution capabilities
- Ability to lift up to 50 pounds and stand for extended periods
- Strong written and verbal communication skills