Job Description
About Maple & Main
Maple & Main is a premier lifestyle boutique nestled in the heart of Manhattan. We curate a unique blend of modern fashion, home essentials, and artisan gifts. Our team is the heartbeat of our brand, delivering an unparalleled shopping experience that blends warmth with expertise.
The Role
We are looking for an energetic and detail-oriented Shop Assistant to join our flagship store. You will be the first point of contact for our discerning clientele, ensuring every visit is memorable. This role is perfect for a fashion-forward individual who thrives in a fast-paced, customer-centric environment and has a passion for retail excellence.
Responsibility
- Greet, engage, and assist customers in a warm and professional manner, identifying their needs and recommending products.
- Maintain an impeccably organized and visually appealing sales floor, ensuring all merchandise is fully stocked and displayed according to brand standards.
- Process sales transactions efficiently and accurately using the POS system, handling cash, credit, and mobile payments.
- Collaborate with the store team to achieve daily and monthly sales targets and KPIs.
- Assist with receiving, unpacking, and tagging new inventory, as well as managing stock levels on the sales floor.
- Handle customer inquiries, returns, and exchanges with a solution-oriented mindset, upholding our high service standards.
- Participate in visual merchandising updates and seasonal store setups.
- Uphold all store policies regarding security, loss prevention, and cleanliness.
Qualification
- High school diploma or equivalent required; associate or bachelor's degree in a related field is a plus.
- 1-2 years of experience in a retail or customer service role, preferably in premium or boutique retail.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and a keen eye for visual presentation.
- Ability to stand for extended periods and lift up to 25 lbs (e.g., boxes, fixtures).
- Proficiency with POS systems and a general comfort with technology (iPad, POS tablets).
- Flexibility to work a retail schedule including weekends, evenings, and some holidays.
- A genuine passion for fashion, design, or lifestyle brands.