Job Description
The Grand Heritage London is seeking a visionary Hotel Manager to lead our exceptional team. We pride ourselves on delivering world-class hospitality and are looking for a dynamic leader to ensure our standards remain the benchmark in the city.
If you are passionate about luxury service, possess strong operational acumen, and thrive in a fast-paced environment, we want to hear from you.
Responsibility
- Operational Excellence: Oversee all daily hotel operations, ensuring seamless execution of front and back-of-house functions.
- Financial Management: Monitor financial performance, manage budgets, and implement strategies to maximize revenue and profitability.
- Guest Experience: Ensure the highest standards of guest satisfaction by personally attending to VIP needs and resolving complex issues.
- Team Leadership: Recruit, train, and mentor staff, fostering a culture of excellence, teamwork, and continuous improvement.
- Compliance & Safety: Enforce strict health, safety, and hygiene regulations, and ensure all legal requirements are met.
- Marketing & Relations: Develop and maintain relationships with local businesses and participate in marketing initiatives to drive occupancy.
Qualification
- Experience: Minimum of 5 years in hotel management, preferably within a luxury or upscale boutique setting.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Leadership: Proven track record of leading diverse teams and driving performance.
- Skills: Proficiency in property management systems (e.g., Opera, Oracle) and MS Office Suite.
- Communication: Exceptional verbal and written communication skills in English.
- Availability: Flexibility to work shifts, including weekends, nights, and holidays.