Job Description
Join the award-winning team at The Grand Bistro, a premier dining destination nestled in the heart of New York City. We are seeking a polished, customer-focused Waiter/Waitress to deliver exceptional service and elevate the guest experience. This role offers a dynamic environment, competitive compensation, and opportunities for growth within a luxury hospitality brand. If you have a passion for food and a talent for creating memorable moments, we want to hear from you.
Responsibility
- Greet and seat guests warmly, manage reservations, and accommodate special requests to ensure a seamless dining experience.
- Present menus, explain daily specials, and provide knowledgeable recommendations on food and beverage pairings.
- Take accurate orders using the POS system, relay details to the kitchen promptly, and monitor service flow to meet timing standards.
- Deliver food and beverages to tables with proper etiquette, check in regularly for guest satisfaction, and resolve any issues diplomatically.
- Process payments, handle cash and credit transactions accurately, and provide itemized receipts and change courteously.
- Maintain a clean, stocked station by resetting tables, polishing glassware, and adhering to health and safety regulations.
- Collaborate with team members and management to optimize table turnover, upsell menu items, and contribute to a positive work atmosphere.
Qualification
- High school diploma or equivalent; hospitality certification a plus.
- Minimum 2 years of proven experience as a waiter/waitress in a fine-dining or high-volume restaurant.
- Excellent knowledge of food, wine, and cocktail menus with strong upselling abilities.
- Impeccable verbal communication and interpersonal skills in English; multilingual is a bonus.
- Ability to stand, walk, and carry trays for extended periods (up to 8 hours per shift).
- Flexibility to work evenings, weekends, and holidays as per business needs.
- Valid New York City Food Protection Certificate or willingness to obtain within 30 days.
- Professional demeanor, attention to detail, and a genuine passion for hospitality.